We are glad to exchange any full price, unworn, unwashed merchandise within 7 days of receiving your online order.

The ALCHIMISTE item(s) must be in original condition with the original packaging and all tags attached. Any items that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on, as we will not accept garments that have makeup stains and/or that smell of perfume. The item/s must be returned before the refund or exchange is processed

The buyer is responsible for any return shipping costs. 

ALCHIMISTE: is not responsible for return shipping costs nor duty reimbursement in the case of international purchases.

All sales are final after 14 days of purchase.

NOTE: During promotional periods, items purchased using a discount or promotional code are eligible for exchange or store credit only. This is subject to the terms and conditions of the individual promotion.  

Sender is responsible for return/exchange shipping cost.
Please visit contact prior to sending a return or exchange.

Your return will be processed as soon as possible but allow up to 7 days for your refund to be processed. 

We do not offer refunds unless the item is deemed faulty by our Returns Team.

We hold the right to deny refunds if the merchandise returned does not meet our return policy requirements.

Otherwise, returns should be addressed to:
Unit 1/75 Broughton St
Kirribilli, NSW